Intercultural mediation is a constructive practice which favours dialogue and the coming together of migrants and the receiving society. Intercultural mediators are migrants themselves and offer professional services including interpreting, translation, and cultural counselling: they act as a “bridge” between the migrants’ needs and the services offered by Italian public and private institutions.
Intercultural mediation relies on migrant staff when working in the public and private sector, to favour the reception and integration of other migrant citizens into society. CIES’s activities in the mediation field are aimed at supporting relations between migrants and institutions, to contribute to their actual integration; helping public or private services and their operators to overcome barriers when communicating with migrants; ensuring equal opportunities to migrants enjoying citizenship rights; supporting intercultural practices when providing services Both institutions and migrants enjoy the benefits of mediation.